The order will be available for collection within 1 - 3 working days from the moment the order has been submitted, unless otherwise timely notified by our Customer Service Team . Once the order is ready for collection, you will receive a “Ready to Collect” Text Notification (sms), on your mobile phone. For collection of your order, please exhibit your Dispatch Email or Text Notification. You may be requested to demonstrate proof of identity.

This particular collection option is available only if your order has been already paid for online (including the relevant collection charge, if applicable).

Please note that if your order is held at the selected pharmacy for 14 dayswithout being collected, it will be returned back to us.

In case you cannot collect your order yourself, you will be responsible for the person who is collecting the parcel on your behalf and presents the relevant Dispatch Email or Text Notification.